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The Raymar Blog

How We Go Above And Beyond For Our Clients

Posted on February 25, 2022 
by Thomas VanAmerongen

When I was growing up I often heard people say, “if something is worth doing, it’s worth doing well” and it always stuck with me. But I also wondered what it actually meant…

To me, doing something well doesn’t necessarily mean you’re doing your best. There are a lot of athletes, for instance, who are very good at what they do, but only a few ever make it to the Olympics.


It’s because they weren’t content with simply doing well… they wanted to do something special.

And that’s the same philosophy we embrace here at Raymar Landscapes — we go above and beyond to make sure your landscape (and your experience) is special.

Employee doing irrigation maintenance.

It’s not about what you do. It’s about why you do it.

At Raymar Landscapes, everyone on our team is passionate about helping our clients realize the potential of their properties.

To us, it’s not just about creating a beautiful landscape — it’s about creating outdoor sanctuaries that soothe the soul, delight the senses and inspire deeper connections with family, friends and with nature.

We’re driven by a genuine desire to make people’s lives better — and we’re willing to go the extra mile to do so.

Provide unexpected surprises

The first time someone put a cherry on top of a plain scoop of ice cream, it was special. The customer got an unexpected surprise that delighted them and made them smile.

While we don’t put cherries on our waterfalls, we do like to add little extras that take our projects to the next level. It’s paying attention to these small details that show how much we care:

  • Going out of our way to grab some moss from the forest to add to a waterfall
  • Finding a cool piece of driftwood to create a focal point in a garden
  • Taking the time to choose the perfect stones to nestle along a spillway

While our clients might not even notice these little touches on a conscious level, their impact is enormous… when they see their completed project they are not merely happy, they are delighted.

To us, this is definitely time well spent!

Installing a water feature.

Act with integrity

Integrity means behaving ethically and morally, even when no one is watching.

To us, that means not cutting corners or compromising on quality just because something might not be seen — like properly disposing of garbage instead of burying it under an installation (I know someone who was digging up old coffee cups years after the contractors left).

Understanding and connection

The best landscapers are not order-takers… they’re artists who listen carefully to their clients so they can create a landscape that speaks to their souls.

Often that means suggesting things the client may not have thought of — like installing a natural swimming pool — or helping choose the best materials and finishes to elevate the project and make it truly special.

Here’s the thing… people don’t just come to Raymar looking for a waterfall or water feature — they come because they yearn for an outdoor space where they can feel relaxed and restored.

Focus on customer service

A post about going above and beyond wouldn’t be complete without mentioning the importance of exceptional customer service.

Here too, it’s the small gestures that can elevate a client’s experience:

  • Going the extra 10% to deliver more than is expected
  • Having everyone on the team know the client’s name
  • Respecting the client by showing up on time and doing what you say you’ll do
  • Be easy to contact so clients can get their questions answered

At Raymar Landscapes, this is part of our normal customer service, and we find that “going the extra mile” not only delights our clients…it gives us personal satisfaction and makes our job rewarding.

We’re here to help

If you’re looking to create a refreshing, new landscape or need help with an existing one, give us a call or send us an email.

We’re not content with just doing things right — we want to give you our best.

From the initial contact all the way to the finished product, our team will go above and beyond to design and build a naturalized landscape that will soothe your soul, delight your senses and inspire deeper connections with nature and the people around you.